As you most probably know, I partially own x2interactive – Web Agency. So naturally ownership comes with strings attached, e.g. doing lots of things that aren’t what I wanted to do in my life, such as managing staff, looking into finances, selling, supporting, and more. While doing all those things on a daily basis, I remind my self that I love to design websites, so I do that too, as much as possible!
By reading the above, you can understand that I am a person with a limited amount of free time. When I do get some free time, I like to spend it doing creative things with my family or doing some sports.
Why am I writing this post?
The other day, I got a call from a guy that wanted a website. This guy, was located 60km away from me. I told him about our starting prices (on the phone) I explained the technologies we used (on the phone) and asked him if, now that he knew this information, if he was still interested. He said “Yes! Please come to my Hotel so we can talk business!”.
So, I arranged a meeting that would take up at least half of my working day. I would need one hour to reach the place, I estimated I would be there for another hour or two and I would need one more hour to get back. Ok, no problem. Since the guy is so enthusiastically interested, why not!?
So I went there, I met the guy, amongst other things I repeated what I had mentioned on the phone (price ranges, technology, etc) and then we shook hands and I went all the way back to the office.
One day later, I sat down to write up the offer. It took me half a day to do so. I used our offer template of course but even so, each client is unique. After I finished I reviewed it with my business partner. We managed to bring the cost down to the minimum, to the number I had already told this client twice already, once on the phone and once in person. We brought the offer cost down to the number that he (the client) was happy with, as (I know I repeat my self but…) expressed on the phone and at our meeting.
I sent the offer.
I called. Nothing. I called again. Nothing.
Two weeks past. I finally got him on the phone.
He said “Your offer is very expensive, it is way above my budget”.
I said thanks and I just hang up on him. I couldn’t talk to that guy. What was I suppose to say? You tell me?
I wasted 1 full working day on him because he said he was interested, twice. I had told him the number twice already, so he knew and then he said that my offer was too expensive.
I could have spent that full day of wasted work time by working on a deadline or even better swimming in the sea with my two daughters, who cares? What I am saying is, why don’t clients get that my time, your time, all of us, service provider’s time, is valuable and you can’t just waste it, especially if it is not your time to waste?